Warranties

We stand by the quality of the products we make, which is why we have some of the best product warranty policies in the industry. We care deeply about our customers, and our team is here to ensure satisfaction in every purchase.

To make a claim, contact SensoryRx:
Phone: 701-566-0452
Email: sales@sensoryrx.com
Hours: 8am - 5pm CST, Monday - Friday

All warranties commence on the date of invoice. Any specific issues in which a customer is not satisfied will be reviewed on a case-by-case basis.

SensoryRx is a PRx Performance LLC brand, and as such is covered under the PRx Performance warranty. Products warranted by PRx Performance LLC, are to the original user-owner only, against defective materials or workmanship for the lifetime of the product. During the warranty period, at the discretion of PRx management, if the product is found to be defective, it will be repaired or replaced without charge. Said warranty ends when this product is no longer usable for other reasons not mentioned previously.

Any product shipped to PRx must have a Return Label and proof of original shipment date. The repaired or replacement product will be returned with transportation charges prepaid by PRx. This warranty does not cover defects in the product caused by ordinary wear and tear, abuse, misuse, overloading, accident (including shipping damage), improper maintenance, alteration, any other cause not the result of defective materials, or workmanship. REPAIR OR REPLACEMENT IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCT UNDER THIS WARRANTY. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OF THIS PRODUCT. PRx PERFORMANCE LLC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES. PRx PERFORMANCE LLC reserves the right to make changes in the design or construction of our products without obligation to incorporate such changes in products already sold and without notice.

Sensory Systems

  • Improper installation voids warranty
  • Regular outdoor use voids warranty
  • Rust covered under warranty for 90 days
  • Scratching from standard wear/tear/use not covered
  • SensoryRx Commercial System (steel, hardware, & plastic)
    Limited Lifetime Warranty

Accessories

  • Improper installation voids warranty
  • Regular outdoor use voids warranty
  • Rust covered under warranty for 90 days
  • Scratching from standard wear/tear/use not covered
  • SRx Oval Locking Carabiner, SRx Swing Swivel
    1 year
  • SRx Nylon Loop Sling
    90 days

Swings

  • Improper installation voids warranty
  • Regular outdoor use/installation voids warranty
  • Scratching from standard wear/tear/use not covered
  • All HearthSong Swings & Tunnels
    1 year
  • All SensoryRx Brand Swings
    Metal, hardware, plastic, foam, & structure - 1 year
    Sewn items, ropes, & upholstery - 90 days